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  • What is the Warranty terms?
  • How do you reset the lock?
  • What is our returns policy?
  • Where is my refund?
  • What materials are Porter cases made from?
  • How are the Cases made?
  • Where can I buy a Porter suitcase?
  • How to contact us?
  • Where is my order confirmation?
  • Why has my order been canceled?
  • How do I cancel my order?
  • Can I alter my order?
  • When will my order arrive?
  • What countries do you ship to?
  • How much is shipping?
  • Can I track my order?
  • Can I return or exchange an item?
  • How do I return an item?
  • What do I do if I lose my return note?
  • My order has arrived but it’s not as I expected. What can I do?
  • How long does it take to return an item?
  • Do you sell gift vouchers?


What is the Warranty terms?

About our Products: 

The Portable Porter Company™ was originally established in 1948. The legacy has lived on for 70 years and the story today is alive more than ever. The Portable Porter Company™ combines heritage and quality engineering, to give our customers a high quality product. Our products are also rigorously tested by our manufacturers to ensure quality in each piece. 

In the unlikely case that you have developed a fault with our products please refer to the warranty terms and conditions below, you will also find guidance on how to make a claim. 

What is Covered

Your Portable Porter luggage is covered by our exclusive warranty and covers the repair of all of the functional aspects of your Portable Porter suitcase and/or your Portable Porter travel bag, including defects in materials and workmanship.

Our warranty covers manufacturing faults only and does not cover refunds beyond our standard returns period of 28 days. 

What is Not Covered

The Portable Porter Company cannot cover any damage which has been caused by cleaning or cosmetic wear. Nor do we replace stolen or lost luggage and their contents. 

The Portable Porter Company does not cover postage and packaging costs, nor will replace any parts due to fair wear and tear. Porter Travels will pay the return postage costs. Also due to exciting new designs, which many change the component parts of our luggage, our warranty does not guarantee colour matches and identical replacement parts. 

The Portable Porter Company will always make its best efforts to ensure your luggage is repaired and/or replaced to the nearest match as possible.   

Damage due to airline or general mishandling, abuse, accidental damage or inappropriate use is not covered by this warranty.

Please note when you pick up your luggage at the airport, always check carefully for damage, the airline is responsible for any damage caused but you must claim at the time the damage occurs or the airline will not accept responsibility.   

Only products purchased from directly or official stockists (Coming soon)  can be registered for our warranty

How long does this warranty Last

The Porter Warranty lasts for 3 years. 

Who is Covered

The first purchaser of Portable Porter is entitled to the benefit of the warranty, any claim must show proof of purchase. We do not warrant any second hand luggage.

How to Obtain the benefit of this warranty

In the unlikely events that you have a problem with your Portable Porter Luggage, please contact us at and your warranty claim should contain, proof, date and place of purchase and a photograph of the damage. Also an explanation of how the damage occurred. 

What Portable Porter Luggage will do

Portable Porter Luggage will acknowledge your claim and review the information you have sent. We will then contact you and if confirming that your claim is accepted we will send you the details of where to sent your Portable Porter Luggage for the repair to be undertaken, or alternatively we may have a trusted repair centre locally where you should take the luggage for repair. We may also, in the very unlikely event the luggage is beyond repair send you a replacement item.

We pride ourselves in our extensive quality control, each piece is comprehensively checked before purchase.     

What Portable Porter Luggage will not do

Portable Porter Luggage will not accept, under this warranty, any piece of luggage which, in our reasonable opinion, has not been reasonably used or has been abused in its use .

No other express warranty applies

Only the Portable Porter Luggage warranty applies and no other warranty.

Your Legal Rights

This extensive Portable Porter Luggage warranty does not affect your statutory rights under UK Law. 

Your rights under the Sale and Supply of Goods to Consumers Regulations 2002 and any other rights still apply. 

This Warranty is exclusive to Porter Travels Limited, a company registered in the UK, registered office 82 Camborne Road SW18 4BJ, London  and registered number 12727098.

How do you reset the lock?

Please refer to the link below

What is our returns policy?

We understand sometimes something just doesn’t work for you and you want your money back. Don’t worry, as long as the case is in its original condition, we accept returns within the 14 day period. Thereafter each case will be reviewed on a case by case ( no pun intended)  analysis – Please contact for any further questions. 

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days. 

What materials are Porter cases made from?

Porter cases are made from the highest graded German polycarbonate 30% of this material is recycled. The wheels are designed and engineered in Japan. The fittings and assembly are put together in a state-of-the-art factory in China. Leathers are sourced ethically from a high grade leather  supplier locally to our factory in China. 

How are the Cases made?

Porters cases are manufactured in China under the strictest quality control.The production conditions comply with the guidelines of the Business Social Compliance Initiative (BSCI) and are certified according to ISO 9001 (Quality Management), ISO 14001 (Environmental Management) and OHSAS 18001 (Health & Safety Management). We have visited our factories to ensure the standards fit within our own ethics and values.

Where can I buy a Porter suitcase?

Porter cases are sold exclusively through our online website We are planning to sell to select retailers in the near future, stay tuned for further information.

How to contact us?

For all customer enquiries you can email us at or look out for the live chat at the bottom of the website. We will have an advisor available around the clock to attend any queries you may have. 

For any press or partnership enquiries please email


Ordering and delivery

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via , we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Can I alter my order?

Sadly, we’re unable to modify your order once we have started processing it. Please contact customer service and we will rectify ASAP.

When will my order arrive?

Shipping within the U.K will be dispatched the same day and will arrive between 2 - 5 business days. Shipping within Europe will also be dispatched the same day, each country within Europe has case by case delivery periods we will endeavour to make sure goods are dispatched on time. 

What countries do you ship to?

We only to the U.K for now!

How much is shipping?

Shipping is included for all orders over £245

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.


Can I return or exchange an item?

You can absolutely return your item to us, within 30 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. 

How do I return an item?

Please contact our customer service team via the shopify contact form or live chat. Providing the return is within the 30-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

What do I do if I lose my return note?

We send return notes by email, so if you can locate the email we sent you, simply print off a new one. 

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via live chat with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse.


Do you sell gift vouchers?

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of  £50, £150, £250,